Terms of Service

Last updated: 17 May 2026

These Terms govern your booking of cross-border and local charter services with Singapore Cab Booking Pte. Ltd. (operating as CabLah, "we", "us"). By making a booking, you agree to these terms.

1. Services

We provide private car, MPV, minibus, and coach charter for:

Cross-border travel between Singapore and Malaysia (Johor Bahru, Melaka, Kuala Lumpur, Genting, Cameron Highlands, Penang, and custom destinations)
Singapore point-to-point transfers
Event and group transport

2. Booking and confirmation

Bookings are made via WhatsApp, phone, or email and confirmed in writing (WhatsApp message). A booking is only confirmed once you have received an explicit confirmation message from us with the trip details, price, and pickup time. We reserve the right to decline bookings.

3. Pricing

All prices listed at crossbordercab.com are per-vehicle, one-way, in Singapore Dollars (SGD), inclusive of fuel and standard tolls. The following are not included unless stated otherwise:

Vehicle Entry Permit (VEP) and Road Charge for entering Malaysia
Waiting time beyond the agreed pickup window
Additional stops or route deviations from the agreed itinerary
Cleaning charges arising from passenger negligence (e.g. vomiting, spillage)

4. Payment

We accept PayNow, bank transfer, and cash. Payment terms are confirmed at booking. Full payment is typically required at the start of the trip or in advance for cross-border charters.

5. Cancellation

More than 24 hours before pickup: Full refund of any pre-paid amount.
Within 24 hours of pickup: 50% cancellation fee may apply.
No-show or cancellation within 2 hours of pickup: 100% charge.

We reserve the right to waive cancellation fees on a case-by-case basis (illness, weather, border closures).

6. Passenger responsibilities

Ensure all passengers have valid passports and any required visas (MDAC, etc.) for entering Malaysia. We are not responsible for refused entry at the border.
Be ready at the agreed pickup time. We will wait up to 15 minutes; beyond that, additional waiting time may be charged.
Behave respectfully toward the driver. Smoking, drinking alcohol, and consumption of strong-odour food in the vehicle is not permitted.
Wear seatbelts at all times.

7. Liability

Our vehicles are insured for passenger liability under Singapore law. We are not liable for delays caused by traffic conditions, border immigration processing, weather, or events outside our reasonable control. Maximum liability for any claim arising from the service is limited to the value of the booking.

8. Lost property

Items left in the vehicle can be returned subject to a delivery or collection arrangement. Please notify us within 7 days. We are not liable for items not recovered.

9. Border crossing

Singapore-Malaysia cross-border trips are subject to immigration processing at the Woodlands or Tuas checkpoints (Singapore side) and Sultan Iskandar CIQ or KSAB (Malaysia side). Wait times vary and are outside our control. We recommend completing the Malaysia Digital Arrival Card (MDAC) at imigresen-online.imi.gov.my within 3 days before crossing if required for your passport.

10. Governing law

These Terms are governed by the laws of Singapore. Disputes are subject to the exclusive jurisdiction of the Singapore courts.