"Your connection is not private" — here's the fix

HTTPS-filtering ad-blockers install their own security certificate on your device. Newer versions of Android and iOS no longer trust these certificates for browser traffic, which is why the page won't load.

If you have AdGuard for Android

1. Open the AdGuard app
2. Tap Settings → HTTPS filtering
3. Either turn HTTPS filtering OFF entirely, OR scroll to Filtering exclusions and add crossbordercab.com
4. Reload crossbordercab.com — should work immediately

If you have Blokada / AdAway / NextDNS / Brave Shields

1. Open the app's settings and look for "HTTPS filtering", "Block all trackers", or a shield / protection toggle
2. Disable it for crossbordercab.com (or temporarily disable the whole app)
3. Reload the page

Once it loads once, you can usually turn HTTPS filtering back on — your browser caches that we're a trusted site.

Samsung Internet keeps its own separate list of trusted sites. Even if the cert problem is gone, an old cached entry can keep you locked out for a while.

Quickest fix — use Chrome instead

1. Open Chrome (or Firefox / Edge / Brave) instead of Samsung Internet
2. Go to crossbordercab.com
3. Should work straight away — different browsers keep separate security caches

Or clear Samsung Internet's cached security data

1. Open Samsung Internet → Menu (☰) → Settings → Privacy and security → Delete browsing data
2. Check "Cookies and site data" and "Cached images and files" (uncheck others if you want to keep your history)
3. Tap Delete data
4. Close Samsung Internet completely (swipe it away from recents)
5. Re-open and visit crossbordercab.com

Some Singapore mobile carriers run optional security filters (e.g. Singtel Mobile Protect, powered by Webroot) that can flag newly-registered websites until they're independently re-categorised. Our domain has been submitted to every major reputation service — most have already cleared it. Carrier caches catch up within 24-72 hours.

Quick fix

1. Switch your phone to Wi-Fi instead of mobile data and reload
2. Or open the My Singtel / My M1 / StarHub app and toggle Mobile Protect off
3. For Singtel specifically, you can also call +65 1606 and ask them to remove crossbordercab.com from any "Newly Observed Domains" / "Uncategorised" block

Corporate devices often have MDM software (Intune, Workspace ONE, etc.) that installs its own root certificate and inspects all HTTPS traffic. Only your IT admin can whitelist a site.

1. Try opening crossbordercab.com from your personal phone or laptop instead
2. If you need it to work on your work device, send your IT admin this page — they can add crossbordercab.com to the whitelist

Some antivirus suites scan HTTPS traffic by installing a local proxy with their own certificate. If your browser doesn't trust it, you'll see this error.

1. Open your antivirus app's settings
2. Look for "Web protection", "HTTPS scanning", or "SSL scanning"
3. Either disable it, or add crossbordercab.com to the trusted-sites list
4. Reload the page

The technical version:

• Our server presents a real, valid TLS certificate issued by Let's Encrypt (the same certificate authority used by ~50% of the public web). It's trusted by every major root store on Earth.
• Something between your device and our server — usually a security app, antivirus, ad-blocker, MDM agent, captive portal, or mobile-carrier filter — is intercepting the encrypted connection and presenting its own (different) certificate.
• Your browser correctly rejects that interception, because trusting it would defeat the purpose of HTTPS. That's actually a good thing — it means your browser is working as designed.
• The fix is on the device/network side, not on our website. Once whatever is intercepting is removed, paused, or told to skip our domain, the connection works normally.

You can run our diagnostic tool to confirm: crossbordercab.com/diag. It tells you which type of interception is happening on your specific connection.